As companies look to get shipments more quickly, ensure their clients receive important materials on time and boost their overall supply chain productivity, they are looking for the fastest, most efficient and consistently reliable shipping agencies available. With increased competition and less business, thanks to email and more parcel shipping options, postal agencies are struggling to improve processes and bring in new clients.
Postal services increase competition
A new study from Accenture revealed private postal operators and government-run postal agencies are in competition to provide the best service, continue to diversify their shipping options and use the latest technological developments to enhance their logistical processes. They are implementing these strategies not only to find cost savings, but also to speed practices and enhance client satisfaction. The study looked at parcel services in 24 countries and two private businesses - FedEx and United Parcel Service (UPS) - to determine which are the top performing.
Singapore's postal service has been ranked at the top for two years in a row, and this year it was followed up by UPS, Austria's government-run service, Italy's state-sponsored organization and Australia's postal agency. Private carrier FedEx came in sixth place, while Norway, Belgium, the Netherlands and Brazil's services rounded out the top 10.
Some of the agencies studied are implementing options that serve to benefit clients and boost their processes. Many carriers are enhancing their domestic delivery options and carrying parcels across country borders, while others are allowing smaller windows during which the package can be rerouted by a sender, giving businesses more control over shipments.
"Despite a continued tumultuous business climate, some postal organizations are thriving," said Brody Buhler, managing director for Accenture's global postal industry practice. "They are launching new business lines, combining their products with new technology and radically changing their cost structures to be leaner and more agile."