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Office Amenities Shouldn’t Break the Bank

From a talent retention and recruitment standpoint many organizations have found themselves investing heavily in perks and amenities catered to employee satisfaction.  In addition, companies that rely on client facing interactions often find themselves offering similar perks to their guests and visitors. The purpose of this blog is to provide insight and guidance on how organizations can offer a strong menu of offerings to employees and guests that can boost morale while protecting your bottom line.

Breakroom Essentials 

Just about every office space in the country offers simple amenities such as coffee and water.  In fact, hot coffee and a water cooler for employees is just about as consistent as pen and paper in today’s day and age.  However, many employers simply accept this expense with very little market intelligence and true understanding of the costs and additional benefits associated with these perks.  Historically offices tend to delegate this task to HR or a front of house receptionist to simply order and restock product once inventory starts to decline.  If you’re a large-scale corporation with numerous facilities across the country this practice could be creating quite a sizable dent from an annual expense standpoint.  

The saying “power in numbers” especially holds true within this unique category.  The ability to understand the total value of these small incremental purchases, location-by-location within your company portfolio over the course of a full calendar year can be staggering once fully realized.  More often than not this category is simply treated as a sunken cost in many organizations, when in all actuality there is a lot of flexibility and cost savings opportunity once your purchasing power is realized and out to bid with suitable providers.

When it comes to identifying suitable providers to bid on this opportunity the first key metric to understand is the coverage area and range required to service this category.  The end goal is to hopefully identify a single source capable of providing competitive pricing while also servicing and delivering to your entire portfolio.  Utilizing one supplier capable of satisfying this need enables a streamlined category management and communication process while also opening the door for product standardization company-wide for even greater discounts.

Product consolidation is the next critical piece when it comes to successfully managing this category.  Historically product selection is rogue across the board with brand preferences varying by location.  Leveraging your total annual spend within a select group of standardized products across your entire portfolio will immediately establish strong discounts when compared to the unit price you were originally acquiring similar products at.

Supplier Consolidation Leading to Expansion of Amenities 

If your organization successfully consolidates this category to one awarded supplier, a world of additional value add opportunities and additional perks will be made available to your employees.  In particular, national providers such as Aramark or Sodexo may offer additional services to high volume locations with amenities such as cafes staffed with baristas capable of providing beverages and fresh food options.  

If properly negotiated and discussed with your national provider at the time of contracting, you may be to obtain these perks at no additional cost to your company which would establish a win-win for all parties involved.  Your awarded national provider would establish a small revenue stream within your organization while employees have the added perk of a full-service café just steps from their desk.  This drastically improved food and beverage service offering helps instill strong morale for employees while also establishing greater productivity with food and beverage options housed inside your facility.


In summary, food and beverage amenities provided to your employees are a crucial yet often overlooked expense within many organizations.  If this category is properly managed and effectively consolidated the reward of a strong culture and boost in employee morale can be realized while also managing to obtain significant cost savings.






It has been 7 weeks since Popeyes released its new Spicy Chicken Sandwich and still no information on the when the controversial sandwich will be made available again.

For those without a social media presence, the release of Popeye’s new Spicy Chicken Sandwich has spurred a massive social media debate (now called “the chicken wars”) over which fast-food giant - Chick-fil-A or Popeyes has the superior spicy chicken sandwich. The chicken wars debate has even created a secondary market for the Spicy Chicken Sandwich – listings for the Popeyes sandwich were found on Craigslist and eBay for up to $500 per sandwich.

Apex Marketing Group estimates that Popeyes reaped $65 million in equivalent media value as a result of the social media Chicken Sandwich Wars. This led to passionate fast-food fans on both sides of the argument to restaurants - eventually making Popeyes sell out of its sandwich within just two weeks of the launch date.

Popeyes has since made a statement claiming the sandwich will return but provided no other details. The lack of details surrounding the return makes me question if this is a supply chain issue or a marketing tactic.

Marketing Tactic: Consumers love what they can’t have or what isn’t readily available to them.

The use of product scarcity has long been a promotional tool utilized by the restaurant industry with the use of “limited time offers” such as Starbucks’ Pumpkin Spice coffees to McDonald’s one-day-only Szechuan sauce inspired by the TV show “Rick & Morty”. Now with each product potentially going viral on social media – it’s not out of the question that Popeyes may be dragging their feet with the sandwich relaunch only to capitalize on the consumer’s suspense when the product is released as a full-time menu item.

Supply Chain Issue: How does a chicken restaurant run out of chicken?

It seems that Popeyes’s management team drastically underestimated the power of social media and the popularity of the new chicken sandwich. While the general public may think Popeyes missed out on several million dollars of revenue due to its product shortage, it is the lesser of two evils. Consider that the majority of the 2,500 Popeyes locations are franchisees, they are generally against new products as they exposes a franchise owner to the financial risk of keeping perishable excess inventory and ultimately forces the owner to take a loss. While the management team may have temporary lost potential revenue, the revenue will be made up on re-release and they have gained the trust of their franchisees with their new product.

Another argument for the Spicy Chicken Sandwich shortage is a potential supply chain issue – the hype and craze of these social media “chicken wars” have strained the supply of chicken. Poultry companies are expected to process a record-setting 43.3 billion pounds of chicken this year. To add that strain, almost every single one of Popeyes competitors has since launched a spicy chicken-focused marketing campaign, which has the consumer’s flocking to these restaurants.

Considering it takes 7- 9 weeks for a broiler, a chicken raised to be harvested for its meat - I expect Popeyes to resume selling the chicken sandwich by mid-Q4 2019. As someone who has yet to try the sandwich – I certainly won’t miss it the next time it is released.





ICYMIM: October 23, 2017

Source One's series for keeping up with the most recent highlights in procurement, strategic sourcing, and supply chain news week-to-week.  Check in with us every Monday to stay up to date with the latest supply management articles.

What is Your Spend Analytics Persona? Understand Your Requirements to Find the Best Technology Provider
Spend Matters Analyst Team, Spend Matters, 10/23/2017
Procurement, finance, supply chain and IT organizations are all different in their own ways. All of these categories have their own little spin to it, but they all fit together like a puzzle. The Spend Matters Analyst Team put together this article to go over how each of these five different categories fit together. The main purpose of these five categories is to help benefit stakeholders within the company. 

It's Hard to Find Fraud in Big Spend Stacks ...
Michael Lamoureaux AKA The Sourcing Doctor, Sourcing Innovation, 10/17/2017
T&E spend, travel and entertainment spend. Organizations have business trips all the time, they send out employees on trips for work, most of the time these trips turn into a big expense for companies, but how do they cut down on T&E spend? Many companies are looking into different approaches to cut down on T&E spend. 

Upwork Releases 'Freelancing in America' Report: Will Freelancers Be the Majority by 2027?
Sydney Lazarus, Spend Matters, 10/23/2017
"Which do you consider more stable, freelancing or traditional employer-based work?"
Research is now suggesting that freelance work can be equally beneficial. Freelancers Union has recently published a article on how freelancing in America is going to become the new thing and it is rising in numbers. Freelancers are more opened to change, which we see everyday in procurement offices. Is freelancing the way to go? We will have to see. 

Ever think about the supply chain that goes into an Event? What about a specific event such as the Kentucky Derby? If you are like me, this past weekend I watched the 143rd Kentucky Derby where Always Dreaming brought home the roses. But, the race itself has a long history and is more than just about the horses….and even the fashion. The Derby itself is an incredible event and requires a fully developed supply chain.

The supply chain affects all personnel involved in the Derby:

The Owners, Trainers, Jockeys…and horses: The infamous Garland of Roses that decorates the winner of the Derby has an impressive supply chain itself. Interestingly enough, the Kroger’s Company has been providing the Kentucky Derby’s annual Garland of Roses for 29 years. And the journey of these roses actually begins in Bogota, Columbia. Kroger partners with the Rainforest Alliance and Passion Growers Farm to procure these iconic flowers. What’s truly captivating about this partnership is the commitment to sustainability and innovation in the supply chain. The Rainforest Alliance certifies that Passion Growers Farm utilized sustainable environmental practices in order to grow the roses. After the roses have been distributed to Louisville, a team of master florists is ready to hand-sew more than 400 roses into the garland. The history and tradition of the roses has attracted audiences of 150,000 or more annually, and what is even more compelling is the amount of attention to the supply chain in order to present the roses to the Derby winner.

The Spectators: How about a mint julep? During the 143rd Kentucky Derby, bartenders served approximately 127,000 mint juleps. The history of the Julep is just about as rich as the Garland of Roses. The link between juleps and the racetrack dates back to at least the 1820s, however it wasn’t until 1939 that the mint julep became the event’s official drink. Now, what about the supply chain aspect of the julep? Where does the mint come from? The Derby’s mint is locally sourced from Dohn and Dohn Gardens, a farm in the middle of Pleasure Ridge Park, not far off Dixie Highway. For the Derby, there are usually about 800 dozen bunches of mint used. The locally grown mint pairs great with the bourbon, but in order to produce this many bunches of mint, farmer Bill Dohn must employ some local help as well. Middle and high school students come after school to cut the precious crop.

The Horses: When thinking about betting on your favorite horse, you might choose them based on their name, their lineage, their thoroughbred appearance, but what about their horseshoes? Now, I too wouldn’t bet on a horse just because of the look or make of their shoes, but this is an integral part of giving the horse a leg up in the race. (Pun intended). Edwin Kinney, owner of Thoro’Bred in Anaheim, CA has nailed his shoes to legends of facing, including Secretariat. This company makes more than 500 shoe varieties from tons of aircraft-grade aluminum and ships them to distributors and race tracks around the world. The farriers then at the race adjust and hammer the shoes into hooves sometimes with only a few minutes to spare before the starting gun at the race. While the farrier trade remains old school, horseshoe manufacturing is fueled by computers. Forging molds, or dies are drawn digitally by designers in 3D and sent to computer controlled routers for cutting. What used to be done by simple milling machines taking a week or more can now be done in about four hours.

What is unique about the roses, the mint, and the horseshoes in the Kentucky Derby? The roses were sourced with sustainability in mind. The mint is sourced locally. The horseshoes are sourced around the world, but customized to the horse. Each aspect of the Kentucky Derby has a developed supply chain spanning near and far which ultimately culminates on Derby day. Without these supply chains the event wouldn’t be what it is today. Without the horseshoes, the horses suffer. Without the mint, the mint juleps suffer…and spectators as well! And without the Garland of Roses, what is the Kentucky Derby? These aspects of the Derby make it the race so iconic, and it is important to reflect on the supply chain that brings it all together. 
As a strategic sourcing and procurement consultant, I have experienced first hand the importance of understanding your stakeholders. All too often, procurement groups are simply engaged to get the lowest possible price - and while this may simply do the job in certain categories, it doesn't always apply in more intricate categories such as IT and Marketing. When it comes to this area of spend, simply getting the lowest priced product for service doesn't appeal stakeholder groups or address the needs of the department. 

Understanding your sourcing requirements and your stakeholders requires communication and research - and in the case Event Sourcing, participation. I personally and highly recommend, attending the Client’s or stakeholder's event that will be going through a sourcing initiative, especially those that are more large scale in size, whenever possible. It is imperative to understand the breadth, size, purpose, culture and message of the event to properly source this type of category. Event sourcing not only takes into account the bottom line and long item lists, but it includes creating a customized an event look and feel, and ensuring the message of the event is filtered through to the audience.  

I have attended multiple corporate Annual Meetings over the last few years as a direct employee of the company and also has an attendee for sourcing purposes. As I am currently sourcing a likewise event, with an attendance of over 5500 employees, I was lucky to not only attend the event myself, but invite the alternate suppliers bidding on the event; this strategy is usually not accepted by the client, but in this case I was lucky enough to detail the importance of their attendance. The alternate supplier’s attendance was imperative to the sourcing processing for the following reasons:
·       Breadth, scope and size of the event and rooms/space utilized for event execution
·       Look and feel of the décor, set-up and staging
·       Creative and customization requirements
·       Attendance size
·       Production and A/V needs and requirements
·       Meet with the Event Manager/Coordinator
·       View Floor plans and production schedules
·       Understand company culture and importance/sensitivity levels of the event
Post the attendance of the event, not only was the incumbent pleased with the first step of the sourcing process, but each alternate supplier was very thankful in having the ability to see the event first hand as well as obtain business requirements, scope of work and necessary floor plans for bidding purposes.
On my side of the business as the RFx distributor, it was very insightful to hear the questions being asked, the needs to properly bid out a large event and have the ability to answer any of their questions. Also, allowing the alternate suppliers and myself to attend the event, it provides everyone the ability to view all of the tangible and intangible aspects of the event; therefore ambiguity of the event is taken out of the equation. On my end, this helps with supplier scoring and review and removes much of the back and forth that can and will happen. This also removes the variability of each supplier making numerous assumptions and keeps each supplier on an even playing field.
Overall, explaining the importance of not only your attendance but the alternate supplier’s attendance at the event is imperative for an event that is culture and message heavy. This, at times, may be a hard ask, but detailing the reasons as to why alternate supplier attendance is important will make the supplier scoring, selection and negotiations a much smoother process for all parties involved.
Image result for septa philadelphiaSEPTA and Supply Chain Preparedness

Contingency planning is important in any business. Previously, I wrote an article regarding Preparing Your Supply Chain for Unexpected Weather, and the need to have a contingency plan developed in order to prevent disruptions in your supply chain.  However, contingency planning is not only critical for weather disasters, it is also critical in other instances as well, for example, labor strikes.

Being that Source One is located in Philadelphia, the need for contingency planning these days is heavily apparent. CNN reported as of midnight Monday, October 31st that Philadelphia public transit workers were going on strike. “The Southeastern Pennsylvania Transportation Authority, known as SEPTA, said the strike would affect all subway, buses, and trolley routes in the city. About 800,000 people use the city’s transit system daily.” SEPTA’s Regional Rail, which covers a limited area, will be the only option for public transport in and around the city.

How can businesses prepare and prevent disruptions? Below are some of the tips included in my previous article regarding preparing your supply chain:

Identifying your suppliers
Considering potential threats
Analyzing Demand
  Filling the gaps

In anticipation of the strike, SEPTA did release a contingency plan. In reviewing the plan in comparison to my tips for preparing a supply chain, let’s see how SEPTA shaped up in disaster preparedness.

In Identifying “suppliers”….SEPTA scored Moderate. Although SEPTA has service Regional Rail Lines that are continuing to operate, they are operating near capacity. Additionally, since SEPTA workers are union labor, they do not have a way to push past the strike until the contract issue is resolved. And lastly, the Regional Rail Lines may be making adjustments to their schedules or routes in order to accommodate passengers.

In considering potential threats…..SEPTA scored Poor. Union labor strikes are always going to be a threat for SEPTA. Resolving contracting issues prior to contract expiration is crucial. There are more than 4,700 union members who are part of the strike in the City Transit Division, and although SEPTA might know this is a potential threat, having a back-up plan or other means of transport for affected public transportation users is part of disaster preparedness.

In Analyzing Demand….SEPTA scored Poor. There are over 800,000 people who use the transit system daily and need the public transportation for work especially. It is not helpful to expect Regional Rail lines to solely accommodate this many people since the Regional Rail Lines are already operating near capacity, and the demand for public transportation is not going to diminish.

In Filling the Gaps…SEPTA was Poor, yet again. If SEPTA’s contingency plan states that, “Center City Regional Rail Stations in the evening will be working to answer travel questions and help customers, but it is important to remember with Transit services not in operation it may not be possible to complete your trip,” you can be sure that a best practice of filling the gaps in disaster preparedness was not checked off on SEPTA’s list. Filling the gaps would mean providing transit users with other means of travel, whether it be taxis, Uber, Lyft, other buses, etc. for the same cost as what they would be paying to take SEPTA.

All in all, the delays and frustrations are apparent regarding the SEPTA strike. Contingency planning and supply chain preparedness is not only important when weather disasters hit, but it is important to analyze any potential threats your business might have, and we are seeing that a big threat to SEPTA and operations is the union labor strike. These employees are critical to operations and there was not enough preparation in advance of the strike to prevent delays and shut downs in transit operations.

Image courtesy of globalbusiness.travel
                Hostels have a strong relationship with backpackers and student travelers, but recently business travelers have started to take advantage of this cheaper alternative to a hotel when traveling internationally.  As someone who has spent some time in Europe as a student traveler, I have stayed in my fair share of hostels and have noticed the diversity in the demographic of those staying in the hostel.  Hostels are no longer just a place for backpackers to rest their head before departing on the next leg of their adventure, but are a gathering place for young people, families, and business people alike who are looking for an alternative to expensive hotels in the city center. 
In a recent article in The New York Times, "Hostels Gain Popularity With Business Travelers", one man discusses his experience staying in a hostel in Copenhagen that changed how he approaches lodging when traveling abroad.  As international travel gains popularity, hostels need to find a competitive advantage to attract more customers; this has led to an increase in the number of amenities offered and an improvement in the facilities.  Previously, when you were staying at a hostel you booked a bed in room shared with anywhere from 2-20 strangers, but hostels now offer private rooms and bathrooms.  Some of the other amenities offered include free Wi-Fi, meeting rooms, and bars with an open atmosphere that is appealing to those traveling alone. 
Gone are the days of hostels being solely a backpacker’s heaven.  Now when you walk into the lobby of a hostel it would not be uncommon to see business men working on their laptops at the bar next to a group of 20 something’s hunched over a map planning their sightseeing tour.