Hotel chain improves business efficiency with supply chain software

Hotels are accustomed to issuing bills. With some hotels serving hundreds of thousands of people every year, there is a lot of paperwork that goes into ensuring all outstanding bills are paid. One hotel chain recently implemented a software program to eliminate waste and improve its business efficiency.

Guoman & Thistle, a hotel chain, adopted a software-as-a-service (SaaS) billing solution that has allowed it to cut the number of invoices that were subject to error from about 20 percent a week to less than one percent. The SaaS solution, Freeway Spectrum, is offered by GXS and replaced the hotel chain's antiquated billing system.

The old system was a constant headache for the hotel chain, causing disruptions to the hotel's supply chain as it frequently broke down and displaced personnel from their duties to deal with its repeated shortcomings. Since the system's implementation, the hotel's management affirms that is has cut costs and streamlined its supply chain.

Alex Pearce, the accounts payable manager for the hotel chain, told Computing UK that the new SaaS system has cut their invoice errors drastically: "In one particular week, Guoman & Thistle transacted 1,154 invoices, and 68 failed due to various inaccuracies. These inaccuracies are now flagged to us early in the invoice cycle, meaning the problems are quickly addressed and resolved."